High Touch Customer Service and What it means to you

Delivering personalized customer service means adding a familiar, human touch to every interaction. Personalized customer service goes above and beyond satisfying customers’ needs: it gives them a reason other than your product to trust and partner with you. FedHIVE is committed to our customers and the high level of personalized customer service we provide.

Today, more than ever, companies have options with who they want to do business with and one factor that continues to stand out is customer service. Many companies boast excellent and personalized customer service. However, customers themselves may beg to differ.

According to New Voice Media, The #1 reason customers switch away from products and services is feeling unappreciated.

FedHIVE operates a high touch customer service approach that means we are committed to making all of our customer encounters positive and professional experiences. This is more of a “person-centric” model in which we make the effort of tailoring service to a customer’s specific expectations and goals.

For example, FedHIVE is not only providing access to their High Impact Baseline FedRAMP JAB ATO enclave so that government agencies and federal contractors can meet the security requirements quickly and efficiently, they are guiding those clients along the way.  Instead of overcoming the challenges of time, expense and frustration securing their own ATO, clients can remain focused on their core competency and agency’s mission.  By ensuring their client’s success, FedHIVE hopes to continue a long-standing business relationship.  Other CSOs may require a higher threshold for taking on such partners.